Live Chat.

We provide a human team of agents to power Live Chat on your website. 24 hours a day. 

Customer Support. Supercharged.
Fully staffed live chat with professional agents. Human customer support, with training, management and analytics included.
We only use humans

All our Customer Support Staff are located in our network of offices and every reply is bespoke to the individual query, in 50 languages

60 second response

We guarantee a response time within 60 seconds of the customer starting the Live Chat

Pre-approved replies

We work with your brand to create a full selection of signed-off replies. These can be used to answer the most common questions, from product complaints to sales

Platform Agnostic

We work with all major live chat platforms, to intergrate with your exisiting Live Chat setup

Support as a service
Your agents
All of our agents are located in the UK & US. This enables us to train in person and ensure that accuracy is maintained. Our service includes all on-boarding, including: Q&A, moderation, PR escalation, management and analytics.
Compliance
We undertake complaince training and testing for every  new client. Our analytics allow you to track agent performance, as well as view entire support threads for each customer.
Flexiblity
Scale your customer support according to demand. We offer the flexiblity per month to onboard new agents as you need.
Tone of Voice
Our team of human agents alter their tone to fit every individual conversation and respond to highly varied queries and situations in real-time. 
We offer a 30 day trial on all our Live Chat plans
Plans
Our UK & US based agents answer all Live Chats for you, on behalf of your brand. 24/7
We have 3 support tiers available:
Pay per agent
Hire a single agent to support your brand
 
Flexible hours - scale up and down depending on volume
Includes all training, management and reporting
Monthly billing cycle
Hire a team
Hire a team of 1+ agents 
 
24/7 service
Includes all training, management and reporting
Monthly billing cycle
Out-of-hours Support
Fully flexible cover, 24/7
 
Allowance to change daily support required 
Includes all training, management and reporting
Monthly billing cycle
Get a quote

Available 24/7 

About us
Contact
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Socialbear Community provides global Community Management for Social Media. This full-stack service includes: agents, management, security, training, analytics and data. 

+44 (0)20 3984 9410


Socialbear Community 

39A Welbeck Street
Marylebone
London
W1G 8DH

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