Delivering fast replies on Social Media. 24/7
Automotive companies must be committed to responding to requests in real time, in order to create a personalised experience, guide the consumer through the purchasing journey and prevent PR disasters.
Whether it be responding to an Auto Show, a new nameplate launch or career enquiries, proactive Community Management directs the consumer to assistance fast.
38% of consumers report they’ll consult social media next time they purchase a car (CMO Council).
Socialbear Communities works with leading Automotive companies to supercharge their customer support.
Complaints and refunds
Trade Show management
Individual customer analysis
Jaguar Land Rover
- Socialbear Community provide Auto Show and PR launch support over Instagram, Facebook and Twitter.
- All responses go through our sentiment analysis, providing the client with in-depth analysis on campaign performance.
- Moderation for streaming of real-time guest uploads, both in Jaguar Land Rover Experience Centres, as well as Auto Shows.