Human Social Media 
Support.

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Don't leave your followers waiting for a response. We respond for you in minutes, 24 hours a day. 

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See how the world's biggest brands work with Socialbear to supercharge their Customer Support 

5+ Dedicated team of agents for Instagram

Customer Support. Supercharged.

We deliver fast replies on Facebook, Instagram, Twitter and LinkedIn 24/7. Human customer support, with training, management and analytics included.

We only use humans

All our Customer Support Staff are located in our network of offices and every reply is bespoke to the individual query, in 50 languages

5 minute response

We guarantee a response time within 5 minutes of the customer mentioning your @username or commenting on your sponsored ads and page

Pre-approved replies

We work with your brand to create a full selection of signed-off replies. These can be used to answer the most common questions, from product complaints to sales

Brand Protection

We actively monitor and remove all inappropriate comments, images, hate speech comments, and trolls from your brand’s Social Competitions or Pages

Support as a service

Your agents

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All of our agents are located in the UK & US. This enables us to train in person and ensure that accuracy is maintained. Our service includes all on-boarding, including: Q&A, moderation, PR escalation, management and analytics.

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Compliance

We undertake complaince training and testing for every  new client. Our analytics allow you to track agent performance, as well as view entire support threads for each customer.

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Flexiblity

Scale your customer support according to demand. We offer the flexiblity per month to onboard new agents as you need.

Platforms

Facebook (Ads, Comments, DM's)

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Twitter (Ads, Mentions, DM's)

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Instagram (Ads, Comments, DM's)

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YouTube (Comments, Followers)

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LinkedIn (Comments, DM's)

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SnapChat (Moderation, In-Chat)

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Plans

Our UK based agents answer all tickets for you, on behalf of your brand. 24/7

We have 3 support tiers available:

Get started today

100+ Agents ready to support your brand