Human Social Media
Support.
Don't leave your followers waiting for a response. We respond for you in minutes, 24 hours a day.
Trusted by
Customer Support. Supercharged.
We deliver fast replies on Facebook, Instagram, Twitter and LinkedIn 24/7. Human customer support, with training, management and analytics included.
We only use humans
All our Customer Support Staff are located in our network of offices and every reply is bespoke to the individual query, in 50 languages
5 minute response
We guarantee a response time within 5 minutes of the customer mentioning your @username or commenting on your sponsored ads and page
Pre-approved replies
We work with your brand to create a full selection of signed-off replies. These can be used to answer the most common questions, from product complaints to sales
Brand Protection
We actively monitor and remove all inappropriate comments, images, hate speech comments, and trolls from your brand’s Social Competitions or Pages
Support as a service
Your agents
All of our agents are located in the UK & US. This enables us to train in person and ensure that accuracy is maintained. Our service includes all on-boarding, including: Q&A, moderation, PR escalation, management and analytics.
Compliance
We undertake complaince training and testing for every new client. Our analytics allow you to track agent performance, as well as view entire support threads for each customer.
Flexiblity
Scale your customer support according to demand. We offer the flexiblity per month to onboard new agents as you need.
Platforms
Facebook (Ads, Comments, DM's)
Twitter (Ads, Mentions, DM's)
Instagram (Ads, Comments, DM's)
YouTube (Comments, Followers)
LinkedIn (Comments, DM's)
SnapChat (Moderation, In-Chat)
