Human Social Media 
Support.

Don't leave your followers waiting for a response. We respond for you in minutes, 24 hours a day. 

Trusted by

 
Case Studies
See how the world's biggest brands work with Socialbear to supercharge their Customer Support 
Retail
5+ Dedicated team of agents for Instagram
Automotive
10+ Agents during campaign periods
Energy
Out-of-hours support for moderation
Charity
Supporting digital transformation
Customer Support. Supercharged.
We deliver fast replies on Facebook, Instagram, Twitter and LinkedIn 24/7. Human customer support, with training, management and analytics included.
We only use humans

All our Customer Support Staff are located in our network of offices and every reply is bespoke to the individual query, in 50 languages

5 minute response

We guarantee a response time within 5 minutes of the customer mentioning your @username or commenting on your sponsored ads and page

Pre-approved replies

We work with your brand to create a full selection of signed-off replies. These can be used to answer the most common questions, from product complaints to sales

Brand Protection

We actively monitor and remove all inappropriate comments, images, hate speech comments, and trolls from your brand’s Social Competitions or Pages

 
Support as a service
Your agents
All of our agents are located in the UK & US. This enables us to train in person and ensure that accuracy is maintained. Our service includes all on-boarding, including: Q&A, moderation, PR escalation, management and analytics.
Compliance
We undertake complaince training and testing for every  new client. Our analytics allow you to track agent performance, as well as view entire support threads for each customer.
Flexiblity
Scale your customer support according to demand. We offer the flexiblity per month to onboard new agents as you need.
Platforms
  • Facebook
  • Twitter
  • Instagram
  • YouTube
  • LinkedIn
  • Snapchat
Facebook (Ads, Comments, DM's)
Twitter (Ads, Mentions, DM's)
Instagram (Ads, Comments, DM's)
YouTube (Comments, Followers)
LinkedIn (Comments, DM's)
SnapChat (Moderation, In-Chat)
 
Plans
Our UK based agents answer all tickets for you, on behalf of your brand. 24/7
We have 3 support tiers available:
Pay per agent
Hire a single agent to support your brand
 
Flexible hours - scale up and down depending on volume
Includes all training, management and reporting
Monthly billing cycle
Hire a team
Hire a team of 1+ agents 
 
24/7 service
Includes all training, management and reporting
Monthly billing cycle
Out-of-hours Support
Fully flexible cover, 24/7
 
Allowance to change daily support required 
Includes all training, management and reporting
Monthly billing cycle
 
Get started today

100+ Agents ready to support your brand

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Socialbear Community will use the contact information you provide in order to contact you about our services. 

About us
Contact
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Socialbear Community provides global Community Management for Social Media. This full-stack service includes: agents, management, security, training, analytics and data. 

+44 (0)20 3984 9410


Socialbear Community 

39A Welbeck Street
Marylebone
London
W1G 8DH

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